You can set SLA policies in settings with conditions and time. Whenever there is any activity in ticket e.g. create ticket

SupportCandy – SLA

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Introduce:

Version:  3.1.0

You can set SLA policies in settings with conditions and time. Whenever there is any activity in ticket e.g. create ticket, change status, reply ticket, etc. SLA policies are checked for it and adds first matched policy time to it. You can add it in your ticket list. By setting…

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Product Category: Themes Kingdom
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